Processing Delay Notice

Due to a technical issue, non-standard Consent to Share requests may experience longer-than-normal processing times. Please continue to submit your request, and we will process it as soon as possible. Thank you for your patience and understanding.

Consent to Share (CtS)
Form Submission Tips

LOA hero

Tips for Submitting Non-SDG&E Forms

For your convenience, SDG&E allows Third Parties to submit Letters of Agreement (LOAs) other than SDG&E’s Standard CISR form and CISR-DRP form. The non-SDG&E forms are also known as Non-Standard LOAs. Here are some basic guidelines to make it easier to submit Non-Standard LOAs and avoid delays in processing. 

Non-Standard LOA Forms must be on one of the below:

  • Company letter head
  • Lease agreement
  • Property management agreement

The Non-Standard Letter of Authorization form must include all the following information to allow SDG&E to process a request:

  • Customer of Record Name
  • Customer service account numbers(s), address and city
  • The information Customer is authorizing the Third Party to have (see below for information types)
  • Letter of Authorization must be fully executed and signed by all the appropriate parties (Customer and Third Party)
  • Timeframe of the authorization (indefinite until revocation is acceptable, if specified)

A Non-Standard Letter of Authorization must include the specific information the customer is authorizing the Third Party to obtain, modify or act upon. Examples include:

  • Billing records, billing history and meter usage data. By default, SDG&E will send the last 12 months of data to the Third Party unless a time period is specified
  • EPA Benchmarking (authorizes individual building energy usage to be uploaded to the EPA’s ENERGY STAR Portfolio Manager®)       
  • Copies of correspondence in connection with the Customer’s account(s)        
  • Investigation of the Customer’s utility bill(s)
  • Special metering and the right to access interval usage and other metering data on the Customer’s account(s)
  • Rate analysis or rate changes
  • Verification of balances on the Customer’s account(s) and discontinuance notices

How to Submit Your Non-Standard LOA form

Please have the following information available at the time of your LOA submission.

  • First and last name
  • Organization name
  • Organization title
  • Mailing address
  • Email address
  • Date Non-Standard LOA was signed/executed

Submission Steps

  1. Go to sdge.com/LOA. Click on I’ve already filled out an LOA. 
     
  2. When prompted to respond to the question, Does your form look like this? select No.

Leadtime for Non-Standard LOA Processing

Non-Standard LOAs require manual validation from SDG&E Agents. That means processing times will be greater compared to the SDG&E Standard LOA form. Processing time may also be dependent on the level of complexity of the Non-Standard LOA. Also, if the Non-Standard LOA does not include the required information above, the LOA will be rejected and a new submission will be required.